The data set consists of 235 rows and 5 columns.
The rows represent the individuals (patients in an hospital) and the columns concern the five variables of satisfaction
(Tangibility, Reliability, Capacity of Response, Capacity of Assurance and Empathy
Usage
data(satisfaction)
Arguments
Format
A data frame with 235 observations on the following 5 variables.
TANG
a numeric vector of ordered categories ranging from 1 to 5.
REL
a numeric vector of ordered categories ranging from 1 to 5.
CRES
a numeric vector of ordered categories ranging from 1 to 5.
CASS
a numeric vector of ordered categories ranging from 1 to 5.
EMPAT
a numeric vector of ordered categories ranging from 1 to 5.