Responses to a satisfaction survey for a Yellow Pages advertising product.
All responses are on a 10 point scale from 1 to 10 (10 is "Excellent"
and 1 is "Poor")
Usage
data(customerSat)
Arguments
source
Rossi et al (2001), "Overcoming Scale Usage Heterogeneity,"
JASA 96, 20-31.
References
Case Study 3, Bayesian Statistics and Marketing by Rossi et al.
http://gsbwww.uchicago.edu/fac/peter.rossi/research/bsm.html