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bayesm (version 3.0-2)

customerSat: Customer Satisfaction Data

Description

Responses to a satisfaction survey for a Yellow Pages advertising product. All responses are on a 10 point scale from 1 to 10 (10 is "Excellent" and 1 is "Poor")

Usage

data(customerSat)

Arguments

Format

A data frame with 1811 observations on the following 10 variables.

q1

Overall Satisfaction

q2

Setting Competitive Prices

q3

Holding Price Increase to a Minimum

q4

Appropriate Pricing given Volume

q5

Demonstrating Effectiveness of Purchase

q6

Reach a Large # of Customers

q7

Reach of Advertising

q8

Long-term Exposure

q9

Distribution

q10

Distribution to Right Geographic Areas

References

Case Study 3, Bayesian Statistics and Marketing by Rossi et al. http://www.perossi.org/home/bsm-1

Examples

Run this code
data(customerSat)
apply(as.matrix(customerSat),2,table)

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