This dataset comes from IBM Sample Data Sets. Customer churn occurs when customers stop doing business with a company, also known as customer attrition. the data set contains
data(churn)
the churn
dataset, as a data frame, contains
state
: Categorical, for the
area.code
: Categorical.
account.length
: count, how long account has been active.
voice.plan
: Categorical, yes or no, voice mail plan.
voice.messages
: Count, number of voice mail messages.
intl.plan
: Categorical, yes or no, international plan.
intl.mins
: Continuous, minutes customer used service to make international calls.
intl.calls
: Count, total number of international calls.
intl.charge
: Continuous, total international charge.
day.mins
: Continuous, minutes customer used service during the day.
day.calls
: Count, total number of calls during the day.
day.charge
: Continuous, total charge during the day.
eve.mins
: Continuous, minutes customer used service during the evening.
eve.calls
: Count, total number of calls during the evening.
eve.charge
: Continuous, total charge during the evening.
night.mins
: Continuous, minutes customer used service during the night.
night.calls
: Count, total number of calls during the night.
night.charge
: Continuous, total charge during the night.
customer.calls
: Count, number of calls to customer service.
churn
: Categorical, yes or no. Indicator of whether the customer has left the company (yes or no).
Larose, D. T. and Larose, C. D. (2014). Discovering knowledge in data: an introduction to data mining. John Wiley & Sons.
adult
, risk
, churnTel
, bank
, advertising
, marketing
, insurance
, cereal
, housePrice
, house