connect_update_routing_profile_concurrency

[required] The identifier of the Amazon Connect instance.

InstanceId

[required] The identifier of the routing profile.

RoutingProfileId

[required] The channels agents can handle in the Contact Control Panel (CCP).

MediaConcurrencies

Updates the channels that agents can handle in the Contact Control Panel
(CCP) for a routing profile.

internal

Interface to 'Amazon Web Services' customer engagement
services, including 'Simple Email Service', 'Connect' contact center
service, and more <https://aws.amazon.com/>.

David Kretch

paws.customer.engagement

'Amazon Web Services' Customer Engagement Services

Adam Banker

Amazon.com, Inc. 

connect_update_routing_profile_concurrency function

<dl><dt>InstanceId</dt>
<dd>[required] The identifier of the Amazon Connect instance.</dd>
<dt>RoutingProfileId</dt>
<dd>[required] The identifier of the routing profile.</dd>
<dt>MediaConcurrencies</dt>
<dd>[required] The channels agents can handle in the Contact Control Panel (CCP).</dd></dl>

Arguments

<pre><code>svc$update_routing_profile_concurrency(
 InstanceId = "string",
 RoutingProfileId = "string",
 MediaConcurrencies = list(
 list(
 Channel = "VOICE"|"CHAT"|"TASK",
 Concurrency = 123
 )
 )
)
</code></pre>

Request syntax

Updates the channels that agents can handle in the Contact Control Panel
(CCP) for a routing profile — connect_update_routing_profile_concurrency

<dl>

<dt>InstanceId</dt>
<dd>[required] The identifier of the Amazon Connect instance.</dd>


<dt>RoutingProfileId</dt>
<dd>[required] The identifier of the routing profile.</dd>


<dt>MediaConcurrencies</dt>
<dd>[required] The channels agents can handle in the Contact Control Panel (CCP).</dd>

</dl>

connect_update_routing_profile_concurrency: Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile

Description

Usage

Value

Arguments

Request syntax