paws.customer.engagement (version 0.1.9)

connect: Amazon Connect Service

Description

Amazon Connect is a cloud-based contact center solution that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale.

Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents.

There are limits to the number of Amazon Connect resources that you can create and limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Limits in the Amazon Connect Administrator Guide.

Usage

connect(config = list())

Arguments

config

Optional configuration of credentials, endpoint, and/or region.

Service syntax

svc <- connect(
  config = list(
    credentials = list(
      creds = list(
        access_key_id = "string",
        secret_access_key = "string",
        session_token = "string"
      ),
      profile = "string"
    ),
    endpoint = "string",
    region = "string"
  )
)

Operations

create_user	Creates a user account for the specified Amazon Connect instance
delete_user	Deletes a user account from the specified Amazon Connect instance
describe_user	Describes the specified user account
describe_user_hierarchy_group	Describes the specified hierarchy group
describe_user_hierarchy_structure	Describes the hierarchy structure of the specified Amazon Connect instance
get_contact_attributes	Retrieves the contact attributes for the specified contact
get_current_metric_data	Gets the real-time metric data from the specified Amazon Connect instance
get_federation_token	Retrieves a token for federation
get_metric_data	Gets historical metric data from the specified Amazon Connect instance
list_contact_flows	Provides information about the contact flows for the specified Amazon Connect instance
list_hours_of_operations	Provides information about the hours of operation for the specified Amazon Connect instance
list_phone_numbers	Provides information about the phone numbers for the specified Amazon Connect instance
list_queues	Provides information about the queues for the specified Amazon Connect instance
list_routing_profiles	Provides summary information about the routing profiles for the specified Amazon Connect instance
list_security_profiles	Provides summary information about the security profiles for the specified Amazon Connect instance
list_tags_for_resource	Lists the tags for the specified resource
list_user_hierarchy_groups	Provides summary information about the hierarchy groups for the specified Amazon Connect instance
list_users	Provides summary information about the users for the specified Amazon Connect instance
resume_contact_recording	When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call
start_chat_contact	Initiates a contact flow to start a new chat for the customer
start_contact_recording	This API starts recording the contact when the agent joins the call
start_outbound_voice_contact	This API places an outbound call to a contact, and then initiates the contact flow
stop_contact	Ends the specified contact
stop_contact_recording	When a contact is being recorded, this API stops recording the call
suspend_contact_recording	When a contact is being recorded, this API suspends recording the call
tag_resource	Adds the specified tags to the specified resource
untag_resource	Removes the specified tags from the specified resource
update_contact_attributes	Creates or updates the contact attributes associated with the specified contact
update_user_hierarchy	Assigns the specified hierarchy group to the specified user
update_user_identity_info	Updates the identity information for the specified user
update_user_phone_config	Updates the phone configuration settings for the specified user
update_user_routing_profile	Assigns the specified routing profile to the specified user

Examples

# NOT RUN {
svc <- connect()
svc$create_user(
  Foo = 123
)
# }
# NOT RUN {
# }