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paws.customer.engagement (version 0.5.0)

connect_update_contact_routing_data: This API is in preview release for Amazon Connect and is subject to change

Description

This API is in preview release for Amazon Connect and is subject to change.

See https://www.paws-r-sdk.com/docs/connect_update_contact_routing_data/ for full documentation.

Usage

connect_update_contact_routing_data(
  InstanceId,
  ContactId,
  QueueTimeAdjustmentSeconds = NULL,
  QueuePriority = NULL
)

Arguments

InstanceId

[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

ContactId

[required] The identifier of the contact in this instance of Amazon Connect.

QueueTimeAdjustmentSeconds

The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.

QueuePriority

Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.