support_create_case: Creates a case in the AWS Support Center

Description

Creates a case in the AWS Support Center. This operation is similar to how you create a case in the AWS Support Center Create Case page.

The AWS Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:

Submit a request from the AWS Support Center Create Case page.
Use the Service Quotas RequestServiceQuotaIncrease operation.

A successful create_case request returns an AWS Support case number. You can use the describe_cases operation and specify the case number to get existing AWS Support cases. After you create a case, use the add_communication_to_case operation to add additional communication or attachments to an existing case.

The caseId is separate from the displayId that appears in the AWS Support Center. Use the describe_cases operation to get the displayId.

You must have a Business or Enterprise support plan to use the AWS Support API.
If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see AWS Support.

Usage

support_create_case(subject, serviceCode, severityCode, categoryCode,
  communicationBody, ccEmailAddresses, language, issueType,
  attachmentSetId)

Value

A list with the following syntax:

list(
  caseId = "string"
)

Arguments

subject

[required] The title of the AWS Support case. The title appears in the Subject field on the AWS Support Center Create Case page.

serviceCode

The code for the AWS service. You can use the describe_services operation to get the possible serviceCode values.

severityCode

A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with AWS Support. You can use the describe_severity_levels operation to get the possible values for severityCode.

For more information, see SeverityLevel and Choosing a Severity in the AWS Support User Guide.

The availability of severity levels depends on the support plan for the AWS account.

categoryCode

The category of problem for the AWS Support case. You also use the describe_services operation to get the category code for a service. Each AWS service defines its own set of category codes.

communicationBody

[required] The communication body text that describes the issue. This text appears in the Description field on the AWS Support Center Create Case page.

ccEmailAddresses

A list of email addresses that AWS Support copies on case correspondence. AWS Support identifies the account that creates the case when you specify your AWS credentials in an HTTP POST method or use the AWS SDKs.

language

The language in which AWS Support handles the case. You must specify the ISO 639-1 code for the language parameter if you want support in that language. Currently, English ("en") and Japanese ("ja") are supported.

issueType

The type of issue for the case. You can specify customer-service or technical. If you don't specify a value, the default is technical.

attachmentSetId

The ID of a set of one or more attachments for the case. Create the set by using the add_attachments_to_set operation.

Request syntax

svc$create_case(
  subject = "string",
  serviceCode = "string",
  severityCode = "string",
  categoryCode = "string",
  communicationBody = "string",
  ccEmailAddresses = list(
    "string"
  ),
  language = "string",
  issueType = "string",
  attachmentSetId = "string"
)