rt v1.0.1


Monthly downloads



Interface to the 'Request Tracker' API

Provides a programmatic interface to the 'Request Tracker' (RT) HTTP API <https://rt-wiki.bestpractical.com/wiki/REST>. 'RT' is a popular ticket tracking system.


Project Status: Active – The project has reached a stable, usable state and is being actively developed. CI Tests cran version


An interface to the RequestTracker API.





To start using the rt package, log in to your RT instance by setting the server URL in using Sys.setenv and use rt_login() to log in and store your session locally.

Below, we log into Best Practical's demo installation of RT:


Sys.setenv("RT_BASE_URL" = "https://demo.bestpractical.com")
rt_login() # Enter demo/demo

Once you are successfully logged in, you're all set to use the package. The rt package supports all of the RequestTracker REST API:

  • General
    • Login: rt_login()
    • Logout: rt_logout()
  • Tickets
    • Ticket Properties: rt_ticket_properties()
    • Ticket Links: rt_ticket_links()
    • Ticket Attachments: rt_ticket_attachments()
    • Ticket Attachment: rt_ticket_attachment()
    • Ticket Attachment Content: rt_ticket_attachment_content()
    • Ticket History: rt_ticket_history()
    • Ticket History Entry: rt_ticket_history_entry()
    • Ticket Search: rt_ticket_search()
    • Ticket Create: rt_ticket_create()
    • Ticket Edit: rt_ticket_edit()
    • Tickets History Reply: rt_ticket_history_reply()
    • Ticket History Comment: rt_ticket_history_comment()
    • Ticket Links Edit: rt_ticket_links_edit()
  • Users
    • User Properties: rt_user_properties()
    • User Create: rt_user_create()
    • User Edit: rt_user_edit()
  • Queues
    • Queue Properties: rt_queue_properties()

Note: Most of these functions support being chained together (for example, with the %>%).

See the included vignettes for more information about usage.

Logging out

To log out, use the rt_logout function (or restart your R session):


Development & Testing

A test suite is provided that is comprised mostly of integration tests that are configured to run against a local installation of RT. By default, running devtools::test() will only run a small subset of the full test suite: those that do not depend on being able to call out to an RT installation (i.e., unit tests).

To run the full test suite locally,

  1. Start a local RT installation with Docker:

     docker run -d --name rt -p 80:80 netsandbox/request-tracker
  2. Turn on integration tests for your session

     Sys.setenv("RT_INTEGRATION" = TRUE)
  3. Run devtools::test() from the same session as (2)

rt_api objects

All API calls go through an intermediate state as an rt_api object, which is made up of three parts:

  1. the content, generally returned as a tibble/data frame
  2. the path or URL that was accessed
  3. the HTTP response from the API.

This is mainly to help normalize out some of the inconsistencies in the RT API itself and make implementing the API call wrappers easier.

Support / Issues / Feedback

Let us know about any issues or bugs.


Support was provided by the National Center for Ecological Analysis and Synthesis, a Center funded by the University of California, Santa Barbara, and the State of California.


Functions in rt

Name Description
check_login Check that the login request was successful or not
construct_newline_pairs Construct a string for params suitable for passing into an RT request
rt_GET Get an RT response
rt The rt package
parse_ticket_create_body Parse an RT ticket create response body and return the ticket ID
rt_POST POST an RT request
parse_rt_properties Parse typical RT properties as contained in an RT response body
print.rt_api Print an rt_api object
compact Compact list.
parse_user_create_body Parse the response body from a call to rt_user_create
rt_ticket_attachments Get a ticket's attachments
rt_ticket_merge Merge two tickets
rt_logout Log out of RT
rt_login_interactive Log in to RT interactively
rt_ticket_properties Get a ticket's properties
rt_user_edit Edit a user
rt_user_properties Get a user's properties
rt_ticket_links Get a ticket's links
rt_ticket_attachment_content Get the content of an attachment
rt_ticket_attachment Get a ticket's attachment
rt_ticket_links_edit Edit the links on a ticket
stopforstatus Throw an error if the RT status code is an error status
rt_version_string Get the version of the currently installed version of this package as a character vector
rt_parse_response Parse an RT response in its parts as a list
rt_user_agent Get the user agent for the package.
rt_queue_properties Get the properties of a queue
rt_do_login Actually do the logging in part of logging in
rt_ticket_create Create a ticket
rt_user_create Create a user
rt_ticket_history Get a ticket's history
rt_ticket_edit Edit a ticket
warn_user_edit_warnings Warn if a user edit response body contains warnings
rt_ticket_history_reply Reply to a ticket
rt_ticket_history_comment Comment on a ticket
rt_ticket_search Search for tickets
rt_url Generate an RT API URL
tidy_long_search_result tidy_long_search_result
rt_login Log in to RT
try_tibble Try to make a tibble
No Results!

Vignettes of rt

No Results!

Last month downloads


Type Package
URL https://github.com/nceas/rt
BugReports https://github.com/nceas/rt/issues
License MIT + file LICENSE
RoxygenNote 7.1.1
VignetteBuilder knitr
Encoding UTF-8
LazyData true
NeedsCompilation no
Packaged 2020-12-17 04:46:27 UTC; bryce
Repository CRAN
Date/Publication 2020-12-17 06:20:02 UTC

Include our badge in your README