nps.var

A <code>list</code> of length three, giving the integer Likert scale points for Detractors, Passives, and Promoters, respectively. The default is <code>list(0:6, 7:8, 9:10)</code>

breaks

This function calculates the Net Promoter Score variance, taking a <code><a rd-options="" href="/link/vector?package=NPS&version=1.1" data-mini-rdoc="NPS::vector">vector</a></code> of raw Recommend data

Small functions to make working with survey data in the context of
a Net Promoter programme easier. Specifically, data transformation methods,
some methods for examining the statistical properties of the NPS, such as
its variance and standard errors, and some simple inferential testing
procedures. Net Promoter and NPS are registered trademarks of Bain &
Company, Satmetrix Systems and Fred Reichheld.

nps.var: Calculate the variance of a Net Promoter Score

Description

Usage

Arguments

Value

See Also