Convenience Functions and Tests for Working With the Net
Promoter Score (NPS)
Description
Small functions to make working with survey data in the context of
a Net Promoter programme easier. Specifically, data transformation methods,
some methods for examining the statistical properties of the NPS, such as
its variance and standard errors, and some simple inferential testing
procedures. Net Promoter and NPS are registered trademarks of Bain &
Company, Satmetrix Systems and Fred Reichheld.